Frequent Asked Questions

Mawthiq acts as your outsourced credit control department. We follow up on your unpaid invoices professionally and systematically, so you get paid faster without chasing anyone yourself.

We work with small and medium-sized businesses in Oman that issue invoices on credit terms and need a structured process to collect payments on time. If you are spending time chasing customers instead of running your business, Mawthiq is for you

Yes — but only with your approval. Communication is handled professionally and can be done in your name so your customer relationships are protected at all times.

We follow a structured chase schedule with touchpoints before and after the invoice due date — starting with a friendly reminder and escalating systematically if payment is not received. Every step is documented and you receive regular updates.

We flag the dispute to you immediately and pause collections activity on that invoice pending your instruction. All decisions on disputes, payment arrangements, and escalations remain with you.

We charge a simple flat monthly retainer based on the volume of accounts we manage. There are no commissions or fees based on what we collect — just a predictable fixed cost. Pricing is discussed during your onboarding consultation.

We need your customer list, outstanding invoice details, and basic contact information for each debtor. Most clients are up and running within five working days of signing an agreement.

Absolutely. All client data is handled under a signed Non-Disclosure Agreement and stored securely in a system you control. We work within your environment and can be removed at any time. We never store or use your data outside delivering your service.

We work alongside your existing tools. If you use QuickBooks, Excel, or any other system, we can integrate with your workflow to minimise disruption and keep everything in sync.

We give you a fully structured credit control function from day one — without the cost, hiring time, or management overhead of an employee. You get consistent execution, not dependency on one person.

Most clients see improved payment consistency and faster collections within the first few weeks. The biggest change is moving from ad-hoc chasing to a structured system that ensures invoices don’t get ignored.